Shipping Policy

At Henry Highlights, we are committed to providing a seamless shopping experience with prompt and reliable shipping services. Please read the following shipping policy for details on shipping costs, delivery times, and handling procedures.

1. Worldwide Shipping
We are pleased to offer worldwide shipping for all of our products, including cameras, lenses, and accessories. No matter where you are located, we aim to deliver your order directly to your doorstep.

2. Shipping Costs

• Shipping fees will vary based on your shipping location and the size/weight of your order. The exact shipping cost will be calculated at checkout and displayed before you confirm your order.
• For international orders, please note that additional customs duties, taxes, or import fees may apply. These charges are the responsibility of the customer and are not included in the shipping fees.

3. Delivery Times

• Estimated Delivery Time: We strive to deliver all orders within 5 to 7 business days from the date your order is placed.
• Please note that delivery times may vary depending on the destination, shipping method, and local customs processing times. While we aim to meet these timeframes, unforeseen delays in customs or during transit may occur.

4. Order Processing & Handling

• Order Confirmation: Once your order is confirmed, you will receive an email with order details and a tracking number (if applicable) to follow the progress of your shipment.
• Processing Time: Orders are processed within 1-2 business days after they are placed. Orders placed on weekends or holidays may experience slight delays.

5. Cash on Delivery

• We only accept cash on delivery (COD) as the payment method. The payment for your order will be collected in cash upon delivery at the address you provided.
• COD is available for all countries where our shipping partners can facilitate this payment method. Please ensure that someone is available to make the payment upon delivery.

6. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email or SMS. Use this number to track your shipment through our delivery partner’s website. Keep in mind that tracking information may take a few hours to update after dispatch.

7. Shipping Delays
While we strive to meet our delivery commitments, please be aware that shipping delays may occur due to factors outside our control, including adverse weather conditions, customs processing, or carrier delays. If you experience any delays or have concerns, feel free to contact our customer service team.

8. Undelivered or Refused Orders
If our delivery partner is unable to deliver your order due to an incorrect address or if the recipient refuses the shipment, the order may be returned to us. We will contact you to arrange for re-shipping or refund, depending on the situation. Please note that additional shipping costs may apply.

9. Order Changes or Cancellations
Once an order has been processed and shipped, we are unable to modify or cancel the order. If you need to make changes to your order, please contact us as soon as possible, and we will do our best to accommodate your request before shipping.

10. Shipping Address
Please ensure that the shipping address provided is accurate and complete. We are not responsible for delays or lost shipments due to incorrect address information provided by the customer.

11. Customer Support
If you have any questions about shipping, tracking, or delivery status, please contact our customer support team at: [email protected].