Return and Refund Policy

At Henry Highlights, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a straightforward refund and return policy. Please review the following guidelines to understand your rights and responsibilities.

1. Return & Refund Window
We offer a 3-day return window starting from the day you receive your order. If you’re unsatisfied with the product or if it’s damaged, please initiate a return within this time frame. After 3 days, we are unable to process returns or refunds.

2. Return Eligibility
To be eligible for a return, the following conditions must be met:

• The product must be unused and in the same condition as when you received it.
• The product must be returned in its original packaging, including all accessories and documentation.
• The product must not be damaged due to misuse or customer error.

3. Refund Process

• Refunds are processed once the returned item is received and inspected. We will notify you via email or phone about the status of your refund.
• Since we only offer cash on delivery as the payment method, the refund will be processed in cash at the time the product is returned. Our delivery agent will handle the refund process during the collection of the item.
• Please note that we do not offer refunds for products that have been used, damaged by the customer, or if the return window has passed.

4. Exchanges

• We offer exchanges only for damaged or defective items. If you wish to exchange an item, please contact us within 3 days of receiving your order.
• Exchanges will be subject to product availability. If the item you wish to exchange for is out of stock, we will issue a refund according to our refund process.

5. Warranty

• Our products come with a [insert number of months] month warranty against manufacturing defects. If your product has a defect, please contact us within the warranty period, and we will assist you with a return or exchange.
• The warranty does not cover damage caused by misuse, accidents, or improper care.

6. How to Initiate a Return/Exchange
If you wish to return or exchange an item, please contact our customer service team at:

• Email: [email protected] Provide the following information:
• Order number
• Reason for return/exchange
• Condition of the product Once your return/exchange request is approved, we will arrange for the product pickup and refund/exchange process.

7. Non-Returnable Items
Certain items cannot be returned or exchanged unless they are defective. These items include:

• Products that have been opened or used
• Custom or personalized products

8. Shipping Costs

• You are responsible for the shipping costs associated with returning items, unless the product is defective or damaged upon arrival.
• If you opt for an exchange, shipping costs for sending the new item will be borne by us.

9. Changes to the Policy
We reserve the right to update or change this Refund/Return Policy at any time. Any changes will be posted on this page, and they will take effect immediately upon publication.

10. Contact Us
For any questions or concerns regarding our Refund/Return Policy, or to initiate a return/exchange, please contact us at: [email protected].